Warranty Policy
Thank you for purchasing the DEDAKJ brand oxygen concentrator. We are committed to providing you with high-quality products and excellent customer service. Please read the following warranty policy carefully before using the DEDAKJ oxygen concentrator to understand your rights and responsibilities.
One-year Quality Warranty Service
The 1 year quality warranty Terms only apply to customers who purchase the machine directly from our store.
We encourage the customers who need the oxygen cocnentrators to place the order in our store DIRECTLY (https://dedakjoxygenconcentrators.com/).
Buying from others shopping platforms and websites can not enjoy the 1 year quality warranty service.(The good quality and the total new condition oxygen machines from our store can be guaranteed.)
DEDAKJ Oxygen Concentrator Warranty Information
The DEDAKJ oxygen concentrator comes with a one-year warranty period. Within one year from the date of product receipt, if your oxygen concentrator experiences any malfunctions caused by manufacturing defects, we will provide a free repair service. This warranty guarantees that the generator will be free from defects in materials and workmanship under normal use.
Please note that accessories (such as tubes, filters, connectors, etc.) are not covered under warranty. We ensure the quality of our accessories upon purchase, but they are subject to wear and tear.
DEDAKJ Independence Warranty Exclusions
- Normal Wear and Tear: Periodic maintenance, repair, and replacement of parts due to normal operation are excluded from coverage
- Abuse and Misuse Defects or damages that are a result of the following are excluded from coverage
- Improper operation, improper storage, abuse, or neglect, such as exposure to smoke or physical damage
- Ingress of liquids, sand, dirt, food, or insects/animals
- Exposure to extreme heat and/or humidity
- Use of the product or accessories for commercial purposes or subjecting the product and accessories to abnormal usage or conditions
- Lack of user or provider required preventative maintenance
- Other acts which are not the fault of DEDAKJ
- Use of non-DEDAKJ Authorized Products or Accessories: Defects and damages resulting from the use of non-DEDAKJ branded or authorized products or accessories are excluded from coverage.
- Unauthorized Service or Modification: Defects and damages resulting from service, testing, installation, or modification in any way by someone other than DEDAKJ are excluded from coverage
Warranty Claims and Procedures
To initiate a warranty claim, please contact our customer support team at dedakj@yahoo.com within the warranty period. Provide your proof of purchase and a detailed description of the issue.
Our customer support team will assess the claim and determine the appropriate course of action. This may include troubleshooting, replacement of defective parts, or, if necessary, repair or replacement of the oxygen generator.
In case of a warranty claim, the customer is responsible for the shipping costs associated with returning the product to us. DEDAKJ will cover the shipping costs for returning the repaired or replacement product to the customer.
Nontransferable
The warranties hereunder are granted by DEDAKJ only to the original Purchaser of the Products and are non-transferable.
